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Privacy Policy

Privacy Policy

Effective Date: February 23, 2026

At Nantong Novalink Information Technology Co. Ltd, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our Odoo services, or interact with our e-commerce platforms.

1. Information We Collect

We collect information to provide better services to all our users. This includes:

  • Contact Data: Name, email address, phone number, and shipping/billing addresses.

  • Transaction Data: Details about payments and products/services you have purchased from us.

  • Technical Data: IP address, browser type, time zone setting, and operating system.

  • Business Data: Tax IDs (USt-IdNr.) and company details for B2B transactions and ERP integrations.

2. How We Use Your Data

We process your data for the following purposes:

  • Order Fulfillment: To process and deliver your orders (e.g., Zendure products) and manage payments.

  • ERP & Platform Support: To provide technical assistance for Odoo, eBay, and Shopify integrations.

  • Communication: To send updates regarding your orders, respond to inquiries, and (with your consent) send marketing promotions.

  • Compliance: To meet legal, tax, and accounting requirements (e.g., EU VAT regulations).

3. Data Sharing and Global Transfers

As a global company, we may share data with:

  • Service Providers: Logistics partners (e.g., DHL), payment processors (e.g., PayPal), and cloud hosting providers.

  • Platform Partners: Third-party platforms like eBay and Shopify where your transactions occur.

  • Legal Authorities: When required by law to prevent fraud or unauthorized transactions.

Note on International Transfers: When we transfer data from the EU to our offices in China, we ensure appropriate safeguards are in place to protect your privacy in accordance with global standards.

4. Your Rights (GDPR/EU Compliance)

If you are located in the European Economic Area (EEA), you have the following rights:

  • Access: The right to request copies of your personal data.

  • Rectification: The right to request that we correct inaccurate information.

  • Erasure: The right to request that we delete your data under certain conditions.

  • Data Portability: The right to transfer your data to another organization.

5. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your individual browser settings.

6. Security

We implement robust technical and organizational measures to protect your data, including encrypted payment processing and secure ERP database management.

7. Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, please contact us at:

Nantong Novalink Information Technology Co. Ltd Email: info@novalinktec.com Address: Room 605-609, Building A1, Jianghai Zhihui Park, No. 1188 Xinshiji Avenue, Nantong, Jiangsu, China.